Customer Service Excellence Specialist
hace 1 día
The Role Overview
Estimated Salary: €45,000 - €60,000 per year
We are seeking a highly skilled Customer Support Representative to join our team at Snaphunt. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
The Job Description
Your Daily Tasks:
- Respond to inbound calls and emails in a timely and professional manner.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communication during conversations.
- Ensure call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
- Achieve call center metrics as defined by our client, KPIs, and SLAs.
- Recognize and adjust support approach to accommodate all levels of customer experience and needs.
Our Ideal Candidate:
- You speak French at a native level and are fluent in English (B2).
- Experience in customer care is a plus.
- You have a good understanding and level of computer handling skills.
- Excellent problem-solving skills with the capability of research and identification of the right information.
- You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.
About Us:
SnapHunt is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
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