Technical Account Manager

hace 1 mes

Barcelona, Barcelona, España Last A tiempo completo
Job Title: Technical Account Manager - German Speaker

Last app is a software solution for restaurants, and we are looking for a Technical Account Manager to ensure the best experience for our users and provide input for the development and improvement of our products.

Key Responsibilities:
  • Manage customer issues in real-time through chat, email, and/or phone.
  • Provide support during night shifts or holidays, being the primary person responsible for the area at that time.
  • Conduct remote installations of hardware and software at client locations, as well as training and/or configurations with the restaurant team.
  • Provide additional training and/or technical consultations on the program to clients during the program instruction period.
  • Assist the ACX team with medium complexity configurations/demos.
  • Strengthen the internationalization team.
Requirements:
  • 1 year of experience in customer service (experience in the HORECA sector is a plus).
  • Native or advanced level of German and Spanish (English is a plus).
  • Continuous Learning: Ability to learn and great attention to detail.
  • Communication: Capable of maintaining an appropriate tone at all times during communication with clients. Good grammar.
  • Problem Solving: Ability to find ways to resolve issues to the point of being able to do so independently.
Benefits:
  • Full-time permanent contract.
  • Flexible working hours and 2 days working from home per week.
  • Flexible compensation valid for food, transportation, childcare, and learning through Cobee Card.
  • Health and dental insurances.
  • Receive your monthly allowance, usable on Netflix, Amazon, Inditex, Google Play, and almost 200 other options available.
  • Free coffee, tea, and unlimited snacks (fruit and other snacks every day).
  • Day off on your birthday.
  • Informal dress code.
  • Team-building activities and events.

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