Senior Customer Service Manager
hace 5 días
**About Us**
We are Play'n GO, a leading gaming entertainment supplier to casinos in regulated markets worldwide. We've been pioneers in the industry, introducing innovative mobile games that supercharged our market and inspired our name.
**Our Culture**
We value flexibility and autonomy at Play'n GO. Our teams enjoy working collaboratively to shape their days and tackle challenges together. Every role has its unique performance expectations, but we're committed to finding a balance that works for you.
**The Role: Support Manager USA**
This position entails leading a 24x7 follow-the-sun support team, collaborating with global teams to ensure seamless shift coverage and minimize escalations. Key responsibilities include:
- Managing day-to-day team performance, aligning efforts with company values and ensuring compliance with regulations.
- Driving change to achieve well-defined, sustained results.
- Delivering Customer SLA reports in line with Service Level Agreements.
- Overseeing incident management, swift resolutions, root cause analysis, and preventive measures.
**Requirements**
To succeed as our Support Manager USA, you'll need:
- 10+ years applicable industry experience.
- Experience as a manager or leader in a technical support environment.
- Strong customer service skills, with experience in managing relationships and escalations with customers.
**Compensation**
The estimated annual salary for this position is **$140,000-$180,000**, based on location and industry standards. This compensation package reflects the company's commitment to attracting top talent in the field.
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