Senior Customer Service Manager

hace 5 días


Madrid, Madrid, España Play'N Go A tiempo completo

**About Us**

We are Play'n GO, a leading gaming entertainment supplier to casinos in regulated markets worldwide. We've been pioneers in the industry, introducing innovative mobile games that supercharged our market and inspired our name.

**Our Culture**

We value flexibility and autonomy at Play'n GO. Our teams enjoy working collaboratively to shape their days and tackle challenges together. Every role has its unique performance expectations, but we're committed to finding a balance that works for you.

**The Role: Support Manager USA**

This position entails leading a 24x7 follow-the-sun support team, collaborating with global teams to ensure seamless shift coverage and minimize escalations. Key responsibilities include:

  • Managing day-to-day team performance, aligning efforts with company values and ensuring compliance with regulations.
  • Driving change to achieve well-defined, sustained results.
  • Delivering Customer SLA reports in line with Service Level Agreements.
  • Overseeing incident management, swift resolutions, root cause analysis, and preventive measures.

**Requirements**

To succeed as our Support Manager USA, you'll need:

  • 10+ years applicable industry experience.
  • Experience as a manager or leader in a technical support environment.
  • Strong customer service skills, with experience in managing relationships and escalations with customers.

**Compensation**

The estimated annual salary for this position is **$140,000-$180,000**, based on location and industry standards. This compensation package reflects the company's commitment to attracting top talent in the field.



  • Madrid, Madrid, España Cigna A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Customer Experience Manager to lead our Customer Service team in Madrid, Spain. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional customer experiences.


  • Madrid, Madrid, España Cigna A tiempo completo

    About the Role: We are seeking a highly skilled and experienced Senior Customer Service Operations Manager to join our team in Madrid. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.Key Responsibilities:Operational Excellence: Lead...


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    In this pivotal role as Customer Service Senior Lead at Cigna Health And Life Insurance Company, you will be tasked with driving a high level of engagement in the team and managing relationships with various partners and stakeholders.Key ResponsibilitiesTeam Management: As Senior Lead, you will oversee a team of supervisors to deliver exceptional customer...


  • Madrid, Madrid, España Vertiv Co A tiempo completo

    Job Title: Customer Service Operations Manager**About the Role:**We are seeking a highly skilled Customer Service Operations Manager to join our team at Vertiv Co. As a key member of our operations team, you will be responsible for managing day-to-day customer service activities, ensuring seamless delivery of services, and driving business growth.**Key...

  • Customer Service Manager

    hace 2 semanas


    Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title: Customer Service Manager - Team Lead PositionAbout the Job:We are seeking an experienced Customer Service Manager to lead our team of customer support professionals. The ideal candidate will have a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business results.Key Responsibilities:Lead a...


  • Madrid, Madrid, España Star Consulting Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Service Delivery Manager to join our team at Star Consulting Group. As a key member of our support team, you will be responsible for ensuring customer requirements are met with consistently high quality of service.Main Responsibilities:Identify the need for new enhancements to existing software and engage...


  • Madrid, Madrid, España Recruitas A tiempo completo

    OverviewAs a Senior Operations Manager, you will be responsible for leading a team of customer support professionals to deliver exceptional service to our clients. The role requires strong leadership and management skills, with the ability to motivate and develop team members to achieve their full potential.


  • Madrid, Madrid, España Msx International A tiempo completo

    **Job Summary:**We are seeking an experienced Senior Customer Service Team Leader to lead our Spanish-speaking team in Madrid or Barcelona. As a key member of our MSX International team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.**About the Role:**The Senior...


  • Madrid, Madrid, España Cataloxy A tiempo completo

    At Cataloxy, we are seeking an experienced Customer Service Operations Manager to join our team. This role offers a unique opportunity to shape the customer support policies and procedures of a growing company.About the RoleThis is a fully remote position that provides flexible work arrangements with optional access to shared office space through WeWork. As...

  • Customer Service Director

    hace 2 semanas


    Madrid, Madrid, España Cross Border Talents A tiempo completo

    Customer Service Manager Role OverviewWe are seeking a seasoned Cross Border Talents professional to lead our customer service team in Madrid. This role is perfect for a results-driven individual with exceptional leadership skills and a passion for delivering top-tier customer care.About the JobThe ideal candidate will have at least 3-5 years of experience...

  • Senior Store Manager

    hace 2 semanas


    Madrid, Madrid, España Sézane A tiempo completo

    We are seeking a seasoned Senior Store Manager to spearhead our customer experience initiatives in Madrid. As an expert in driving exceptional customer experiences, your key objectives will include:• Developing and executing strategies to deliver unparalleled customer satisfaction.• Collaborating with a team of ambassadors to create engaging customer...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Company OverviewAmerican Express is a global leader in payment and travel, dedicated to delivering an exceptional customer experience. Our mission is to provide the world's best customer experience every day.About This RoleWe are seeking a highly skilled Senior Customer Service Specialist to join our team in Europe. As a Senior Customer Service Specialist,...


  • Madrid, Madrid, España Domestic & General Service GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative (Dutch Speaking) to join our Benelux team. In this role, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring compliance with regulatory guidelines.Key Responsibilities:Registration of clients' appliances, details, and...


  • Madrid, Madrid, España Ab Electrolux A tiempo completo

    At Electrolux, we aim to enhance daily life for our consumers and employees. As a leading global appliance company, we foster collaboration and innovative solutions to achieve sustainable living.We welcome individuals who bring diverse perspectives, contributing to our strong and dynamic community of over 100 nationalities. Together, we grow by actively...


  • Madrid, Madrid, España Iata Consulting A tiempo completo

    About the Role: We are seeking a highly skilled and motivated CUSTOMER SERVICE AMBASSADOR to join our team at Iata Consulting. In this role, you will be responsible for providing exceptional customer service and support to our clients across the globe. Your primary focus will be on handling front-line customer services, including answering product and...


  • Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Domestic & General Service GmbH is seeking an experienced Customer Service and Experience Specialist to deliver exceptional customer experiences. With a strong focus on first contact resolution, this role involves addressing customer inquiries, concerns, and issues in a timely and effective manner.This position requires the ability to communicate effectively...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Job Summary:We are seeking a skilled Customer Service Representative to join our team as a Service Desk Manager. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service.In this role, you will be responsible for handling customer inquiries, resolving issues, and providing support to customers. You will...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, Madrid, España Sagan A tiempo completo

    Location: Remote (MST Time zone)We are looking for a Customer Service Operations Manager to serve as the front-line contact for Sagan, ensuring seamless communication with customers and supporting our administrative and operations team. This role involves managing inbound calls, scheduling, assisting with customer service inquiries, and providing general...


  • Madrid, Madrid, España Tdcx Center Ltd A tiempo completo

    OverviewTdcx Center Ltd seeks a Support Professional to provide exceptional customer service via phone, email, or chat. The ideal candidate will possess excellent communication and problem-solving skills.Job SummaryThe Career Profile includes:Responding to customer inquiries and concerns efficiently.Providing accurate product/service information and...