Chemistry Technical Specialist
hace 1 semana
About Us
At Thermo Fisher Scientific, we are the world leader in serving science, with a mission to enable our customers to make the world healthier, cleaner and safer. Our company has annual revenue exceeding $30 billion and a team of 80,000 extraordinary minds from diverse backgrounds.
The Job
We are seeking a Technical Support Specialist to join our team in the Madrid, Barcelona or Milan region. As a Technical Support Specialist, you will provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email or web chat. You will also participate in frequent trainings on products and continue education on new applications and technologies.
Responsibilities
- Provide technical support for Thermo Fisher Scientific Chemical product lines and services
- Accurately record pertinent information from customer contacts in Customer Relationship Management system
- Participate in frequent trainings on products and continue education on new applications and technologies
- Recommend and implement improvements in processes, FAQ and technical information
Requirements
- A Master's degree in Chemistry, Biochemistry or a similar field
- 1-5 years laboratory experience
- Effective communication, both written and oral
- Customer centric attitude
- Proficient in Italian and English
What's in it for you
- Competitive salary
- Annual Incentive bonus
- Generous benefits package
- Excellent career progression as part of a global organisation
- An innovative and international working environment
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