Technical Application Scientist II, Chemistry, French and English Expert

hace 4 semanas


Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

Technical Support Role Overview

Thermo Fisher Scientific is seeking a skilled Technical Support Specialist to join our team. As a Chemistry Technical Support Specialist, you will provide expert technical assistance to customers, leveraging your knowledge of chemistry and French and English language skills.

About the Job

As a Technical Support Specialist, you will be responsible for answering customer inquiries, resolving technical issues, and providing guidance on Thermo Fisher Scientific products and services. You will work closely with various departments and colleagues to ensure effective resolution of customer inquiries.

Key Responsibilities

  • Provide technical support for Thermo Fisher Scientific Chemical product lines and services
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system
  • Participate in frequent trainings on products and continue education on new applications and technologies
  • Recommend and implement improvements in processes, FAQ and technical information
  • Participate in additional special team or individual projects

Requirements

  • A Master's degree in Chemistry, Biochemistry or a similar field
  • 1-5 years laboratory experience
  • Effective communication, both written and oral
  • Customer centricity
  • Proficient in English and French

What We Offer

  • Competitive salary
  • Annual Incentive bonus
  • Generous benefits package
  • Excellent career progression as part of a global organisation
  • An innovative and international working environment


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