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Technical Support Specialist for Digital Cameras and Printers
hace 1 mes
Job Overview: We are seeking a skilled technical support specialist to join our team at European Language Jobs Greece. As a customer service representative, you will be responsible for providing top-notch support to clients from Spain who are experiencing issues with digital cameras and other imaging products.
Key Responsibilities:
- Troubleshoot technical issues using your problem-solving skills and provide timely and efficient solutions.
- Track and follow cases to ensure they are closed in a timely manner and maintain high customer satisfaction.
- Provide and maintain strong, professional relationships with all partners and show empathy at all times.
- Work towards reaching targets as set out by the client statement of work as well as internal targets.
- Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
- Log the cases on internal systems, while getting up to date with client's products & services.
Requirements:
- Native level of Catalan-Spanish.
- Good English knowledge.
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills.
- Be resourceful, able to multitask.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
- Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision.
- Ability to adapt and flex style according to customer personality, culture, and profile.
- Help-desk or system admin experience will be considered as an advantage.
What We Offer:
- Complete support to help you ease your relocation to Greece.
- Competitive monthly salary.
- 2 extra salaries per year.
- Private Health Insurance.
- Numerous benefits and discounts.
- Full training by certified instructors.
