Technical Support Specialist

hace 1 semana

Barcelona, Barcelona, España Dow Jones A tiempo completo

Job Summary

The Dow Jones Customer Service team is seeking a skilled Technical Support Specialist to provide exceptional support for our destination and integration products. As a Technical Support Representative, you will be the primary point of contact for customers and sales organizations, providing technical assistance, guidance, and customer service to resolve complex technical issues.

Key Responsibilities

  • Provide technical support and guidance to customers and sales organizations
  • Act as liaison for partners and integrators during installation and implementation of Dow Jones Factiva products and solutions
  • Develop and maintain documentation for support staff, including troubleshooting steps and installation instructions
  • Attend and implement product and customer service training programs
  • Investigate and analyze problems to solve and escalate issues to product management and development
  • Notify management and customers of platform or product troubles through a tiered notification and escalation process

Requirements
  • Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM
  • Knowledge of networking or communication protocols, including HTTP, FTP, and other common protocols

About Dow Jones

Dow Jones is a leading provider of financial and business information, and we are committed to delivering exceptional customer service and experiences. If you are a skilled technical support professional with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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