Senior Technical Support Engineer

hace 1 mes


Zaragoza, Zaragoza, España Palo Alto Networks A tiempo completo

Our Mission
At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We strive to create a world where each day is safer and more secure than the one before.

Our Approach to Work
We value flexibility and choice in all of our people programs. We offer personalization and provide our employees the opportunity to choose what works best for them. This includes our wellbeing support, growth and development, and beyond. We believe in the power of collaboration and value in-person interactions, which is why our employees generally work from the office three days a week, leaving two days for choice and flexibility to work where they feel most effective.

Your Career
In this role, you will provide post-sales technical support to Palo Alto Networks End User Customers via phone, email, and web. You will regularly update support cases to record the progress of calls in the call tracking system and document technical solutions and product information in the knowledge base. You will work to reproduce customer issues and qualify escalations, and collaborate with Development, Sales, Q/A, and Marketing to build a positive customer experience.

Your Impact
- Provide Tier 3 level Technical Support to customers and partners.
- Provide configurations, troubleshooting, and best practices to customers.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.



  • Zaragoza, Zaragoza, España Sas A tiempo completo

    About the Job:The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations.As a Senior Systems Technical Support Engineer, you will:Provide technical support for customers using or troubleshooting...

  • Aerospace Engineer

    hace 4 semanas


    Zaragoza, Zaragoza, España Tarmac Aerosave A tiempo completo

    Job Summary:Aerospace Engineer - Maintenance and Technical SupportTarmac Aerosave is seeking an experienced Aerospace Engineer to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our aircraft maintenance processes.Key Responsibilities:Preparation, monitoring, and control of maintenance work...

  • R&D Senior OTS

    hace 4 semanas


    Zaragoza, Zaragoza, España Aveva A tiempo completo

    About the Role:As a Senior Cloud Support Engineer for R&D, you will be responsible for providing technical support to our customers in the use of our cloud-hosted operator training solutions. You will work closely with the R&D team to understand the inner workings of the software and provide effective support. In addition to support, you will also...


  • Zaragoza, Zaragoza, España Palo Alto Networks, Inc. A tiempo completo

    We are a company that values collaboration and in-person interactions. Our employees generally work from the office three days a week, leaving two days for choice and flexibility to work where they feel most effective.This setup fosters casual conversations, problem-solving, and trusted relationships. In this role, you will provide post-sales technical...


  • Zaragoza, Zaragoza, España Palo Alto Networks A tiempo completo

    Our MissionPalo Alto Networks is dedicated to protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We're relentless...

  • Senior Software Engineer

    hace 4 semanas


    Zaragoza, Zaragoza, España Deutsche Bank A tiempo completo

    Job Title: Senior Software Engineer - Technical LeadJob Summary:We are seeking a highly skilled Senior Software Engineer to lead our technical team in the development of our mainframe applications. The ideal candidate will have a deep understanding of Cobol, Cics, and DB2, as well as experience in technical design, programming, and testing.Key...

  • Senior Software Engineer

    hace 4 semanas


    Zaragoza, Zaragoza, España Deutsche Bank A tiempo completo

    Job Title: Senior Software EngineerJob Summary:As a Senior Software Engineer at Deutsche Bank, you will be responsible for designing and developing application code, implementing technical solutions, and configuring applications in response to business needs. You will actively participate in the technical design and architecture of the application or its...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    Job Title: Senior Technical Program Manager Fire Protection EngineerJob Summary:Amazon is seeking an experienced Fire Protection Engineer to join our team as Senior Technical Program Manager (TPM), playing a pivotal role in leading design, facility, and engineering activities within Amazon's Fulfillment Network across Europe, Middle East, and Africa...


  • Zaragoza, Zaragoza, España Engineeringuk A tiempo completo

    Engineering UK is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    About UsAt Audible, we believe in the transformative power of stories. Our mission is to empower and inspire our global listeners by producing and sharing high-quality audio storytelling with world-class creators.We're a diverse team of dreamers and inventors who come together from various backgrounds to create a unique and inclusive work environment.The...

  • Senior Software Engineer

    hace 4 semanas


    Zaragoza, Zaragoza, España Amadeus It Group A tiempo completo

    Job Title: Senior Software EngineerAbout the Role:As a Senior Software Engineer at Amadeus, you will lead the technical design and implementation of the Global Ordering Tool (GOT) ecosystem. This role requires defining the software architecture, managing the technical evolution, and ensuring the successful delivery of an integrated platform that allows...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key ResponsibilitiesBecome a subject matter expert on one or more...


  • Zaragoza, Zaragoza, España Abbott Laboratories A tiempo completo

    About Abbott Laboratories, a global healthcare leader in medical innovation. As a Field Technical Engineer - Andalucía Oriental within our Electrophysiology (EP) team, you will provide expert support and advice on the use of our EP portfolio in your assigned territory.


  • Zaragoza, Zaragoza, España Ansys A tiempo completo

    Role OverviewAs a Senior Technical Consultant at Ansys, you will partner with our customers to engineer what's ahead, solve their real-world engineering problems, and deploy Ansys software in their design workflows. You will use advanced-level engineering knowledge to provide technical pre-sales support, perform professional services, and help guide Ansys...


  • Zaragoza, Zaragoza, España Kudzu Interactive A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone, email, and...

  • Senior Technical Director

    hace 4 semanas


    Zaragoza, Zaragoza, España Skydance Media A tiempo completo

    About the Role:Skydance Animation is seeking a highly skilled Senior Technical Director to join our team. As a Senior Technical Director, you will be responsible for developing and supporting innovative tools for our production teams to efficiently create animated films.Key Responsibilities:Develop and support innovative tools for production teamsPartner...

  • Technical Support Expert

    hace 4 semanas


    Zaragoza, Zaragoza, España Innovamat A tiempo completo

    Job SummaryWe are looking for a skilled Technical Support Expert to join our team at Innovamat. As a Technical Support Expert, you will be responsible for providing top-notch technical support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to clients via phone, email, or...


  • Zaragoza, Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    Job OverviewWe are seeking a skilled Senior Technical Operations Manager to join our Power Technique product company in Zaragoza. As a key member of our team, you will be responsible for providing expert technical support to our Customer Centers.About UsOur solutions play a vital role in various industries, including electronics, medical research, renewable...


  • Zaragoza, Zaragoza, España Reach Capital A tiempo completo

    OverviewLingokids aims to empower 100 million families globally, helping them raise outstanding children through play-based learning. The company achieves this by leveraging interactive technology and educational content to deliver premium, modern learning experiences that foster confidence, consciousness, resilience, and a lifelong desire for learning in...


  • Zaragoza, Zaragoza, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    Senior Staff Engineer - Intelligent AutomationWe are seeking a highly skilled Senior Staff Engineer to join our Intelligent Automation team. As a key member of our team, you will be responsible for developing site-specific Intelligent Automation roadmaps, designing and implementing process optimization strategies, and collaborating with manufacturing site...