Senior Technical Operations Specialist
hace 1 semana
Lingokids aims to empower 100 million families globally, helping them raise outstanding children through play-based learning. The company achieves this by leveraging interactive technology and educational content to deliver premium, modern learning experiences that foster confidence, consciousness, resilience, and a lifelong desire for learning in children.
Salary and BenefitsWe are offering a competitive salary of $95,000 per annum, commensurate with experience. Additionally, our employees enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Job DescriptionWe are seeking an exceptional IT Support Engineer to join our Platform team at Reach Capital. As a key member of the team, you will be responsible for identifying, diagnosing, and resolving technical issues related to our information systems and tooling. Your primary objective will be to support our organization's growth and drive operational excellence by creating, improving, and automating core processes.
Responsibilities- Technical Support: Provide hardware, software, and network technical support to employees, resolve issues, and manage escalations.
- Process Management and Automation: Design, manage, and automate core recurring processes, including onboarding/off-boarding employees and contractors, account/resource management, equipment administration, and software license management.
- Vendor Management: Manage external vendors and service providers, evaluate new technologies and services.
- Documentation: Maintain an up-to-date IT knowledge base.
- Security and Compliance: Ensure security and compliance through initiatives like security training, password rotation, audits, and remediation work.
- Continuous Improvement: Proactively evaluate IT systems and processes to identify and implement improvements and innovations that enhance productivity and employee satisfaction.
- Education: Bachelor's degree in Information Technology or a related field, or equivalent experience.
- Experience: Proven experience working in IT Support, preferably in a fast-paced startup environment.
- Certifications: Strong knowledge of Windows, macOS, and Linux operating systems.
- Skills: Excellent troubleshooting and problem-solving skills for both software and hardware issues, strong communication skills across technical and non-technical stakeholders.
At Reach Capital, we value innovation, collaboration, and continuous improvement. Our team is dedicated to providing exceptional support to our employees and stakeholders, and we believe that our IT Support Engineer will play a crucial role in achieving this goal.
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