Technical Operations Manager
hace 1 mes
At Ingenico Group, we are looking for a skilled Technical Operations Manager to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for managing the repair and technical support teams.
About the Role:
- Manage the repair and technical teams to ensure that contractual KPIs are met.
- Lead weekly production meetings to review capacity, output, and SLA performance.
- Be accountable for all aspects of the Iberian repair centers' performance, covering delivery, quality, and financial aspects.
Main Responsibilities:
- Direct contact with partner operation managers.
- Provide technical support to internal departments, customers, and partners.
- Ensure the correct resolution of incidents in the field.
About You:
- You have a technical degree from university or a degree in engineering.
- You have at least 3 years of experience in a technical position (aftersales or R&D) and at least 2 years of experience managing teams.
- You have an operational level of English (B2/C1) and speak Spanish fluently.
Salary:
We offer a competitive salary of €60,000 - €80,000 per year, depending on experience.
Benefits:
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Us:
Ingenico Group is a global leader in payments acceptance solutions. We are committed to innovation, sustainability, and diversity. We welcome applications from people with disabilities and are an equal opportunity employer.
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