Technical Operations Manager

hace 1 mes


Madrid, Madrid, España Ingenico Group A tiempo completo

At Ingenico Group, we are looking for a skilled Technical Operations Manager to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for managing the repair and technical support teams.

About the Role:

  • Manage the repair and technical teams to ensure that contractual KPIs are met.
  • Lead weekly production meetings to review capacity, output, and SLA performance.
  • Be accountable for all aspects of the Iberian repair centers' performance, covering delivery, quality, and financial aspects.

Main Responsibilities:

  • Direct contact with partner operation managers.
  • Provide technical support to internal departments, customers, and partners.
  • Ensure the correct resolution of incidents in the field.

About You:

  • You have a technical degree from university or a degree in engineering.
  • You have at least 3 years of experience in a technical position (aftersales or R&D) and at least 2 years of experience managing teams.
  • You have an operational level of English (B2/C1) and speak Spanish fluently.

Salary:

We offer a competitive salary of €60,000 - €80,000 per year, depending on experience.

Benefits:

  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

Ingenico Group is a global leader in payments acceptance solutions. We are committed to innovation, sustainability, and diversity. We welcome applications from people with disabilities and are an equal opportunity employer.



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