Senior Technical Operations Manager
hace 5 días
Company Overview
">Ingenico is the global leader in payments acceptance solutions, enabling a seamless and secure payment experience for merchants, banks, and customers worldwide.
About the Role
">We are seeking an experienced Senior Technical Operations Manager to lead our repair and technical support team in Madrid. As a key member of our organization, you will be responsible for ensuring the resolution of field/repair/customer incidences, managing the repair subcontracted partner, and driving business performance.
Main Responsibilities
">- ">
- Manage the repair & technical team and the subcontract partner.">
- Direct contact with partner operation manager.">
- Lead weekly production meetings reviewing capacity, output, and SLA performance.">
- Be accountable for all aspects of the Iberian repair centers' performance, covering delivery, quality, and financial.">
- Gather and analyze data to support business reviews as required, covering weekly performance review & monthly financial reviews.">
- Provide technical support to internal departments, customers, and partners.">
- E nsure the correct resolution of incidents in the field.">
- Provide training of new products to partners.">
- Ensure the correct functioning of different services like software catalogue or remote keyloading.">
Requirements
">To be successful in this role, you should have:
">- ">
- A technical degree from University or a degree in Engineering.">
- At least 3 years in a technical position (aftersales or R&D).">
- At least 2 years managing teams.">
- An operational level of English (B2/C1) and speak Spanish fluently.">
- Knowledge about repair activities.">
- Ability to be assertive and communicate effectively.">
- Ability to work on your own initiative to demanding timescales.">
- Experience in data analysis and report generation.">
Benefits
">We offer a competitive salary, benefits package, and opportunities for professional growth and development.
Salary
">The estimated annual salary for this role is approximately €60,000 - €80,000 depending on experience.
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