Swapping Operations Specialist

hace 1 semana

Madrid, Madrid, España Ample A tiempo completo

About Ample

Ample is a pioneering technology company in the electric vehicle space, developing innovative solutions for energy delivery to electric vehicles. Our team of technologists, designers, and environmental enthusiasts is dedicated to addressing the critical challenge of sustainable energy.

About the Role

We are seeking a highly skilled and tech-savvy individual to join our Operations team as a Swapping Operations Specialist. This full-time role involves working with our EV battery swapping stations, troubleshooting technical issues, and ensuring seamless customer experiences.

Responsibilities

  • Remotely manage Ample's network of swapping stations, ensuring optimal performance and readiness for battery swaps.
  • Monitor battery swaps for safe and successful completion, and document operational data for detailed tracking.
  • Escalate technical issues to support teams, collaborating with Engineers and others to troubleshoot and resolve hardware and software problems.
  • Assist customers with using the swapping stations, addressing vehicle issues, and providing exceptional support.
  • Perform hands-on work in the field, including driving, testing, validation, and other tasks as needed.
  • Collaborate with international teams to ensure seamless operations.

Requirements

  • Technical expertise: ability to investigate, understand, and resolve complex technical issues related to robotics and batteries.
  • Hands-on approach: willingness to troubleshoot and resolve technical problems.
  • Experience with technical troubleshooting, data analysis, and/or light programming.
  • Excellent communication skills, with the ability to give and receive clear verbal and written communication.
  • Adaptability, a can-do attitude, and a strong sense of urgency.
  • Able to work shifts, weekends, and holidays when required.
  • Experience with electric vehicles is a plus.
  • Driving license is a plus.

Ample is an Equal Opportunity Employer

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