Swapping Operations Specialist
hace 1 semana
About Ample Inc.
Ample Inc. is a pioneering company in the electric vehicle space, developing innovative solutions for energy delivery to electric vehicles. Our team of technologists, designers, and environmental enthusiasts is dedicated to addressing the critical challenge of sustainable energy.
About the Role
We are seeking a highly skilled and tech-savvy individual to join our team as a Swapping Operations Specialist. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our EV battery swapping stations, interfacing with customers, and troubleshooting technical issues.
Responsibilities
- Remotely manage Ample's network of swapping stations, ensuring stations stay in excellent condition and ready to swap.
- Monitor battery swaps for safe and successful completion and customer satisfaction.
- Diligently document information on station status, swap results, customer experience, etc. for detailed operational data tracking.
- Quickly escalate issues to support teams, working within Operations and with Engineers and others to troubleshoot and rapidly resolve hardware and software problems.
- Assist customers with using the swapping stations, as well as any vehicle issues or other inquiries they may have.
- Perform driving, testing, validation, and other hands-on work in the field as needed.
- Work with teams in different countries.
Requirements
- Tech-savvy: ability to investigate, understand, and resolve issues associated with complex technical products, including robotics and batteries.
- Hands-on: ability and willingness to roll-up your sleeves to help the team solve a technical problem.
- History with or interest in technical troubleshooting, tinkering, data analysis, and/or light programming.
- Ability to give and receive clear verbal and written communication.
- A continuous improvement approach, adapting quickly and acting with a strong sense of urgency.
- Can-do attitude, enthusiasm for leadership and growth, comfort with ambiguity and ability to perform light physical work.
- Able to work shifts, weekends, and holidays when required.
- Experience with electric vehicles a plus.
- B Driving's license is a plus.
Equal Opportunity Employer
Ample Inc. is an Equal Opportunity Employer and promotes cultural diversity. Candidates MUST have current permission to work in Spain.
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