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Senior Escalation Specialist, Maintenance Operations Centre

hace 2 meses

Barcelona, Barcelona, España Amazon A tiempo completo
{"title": "Senior Escalation Specialist", "description": "Job Summary

We are seeking a highly skilled Senior Escalation Specialist to join our Amazon Reliability Maintenance Engineering team. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.

Key Responsibilities
  • Respond to and triage incoming work requests within standard service level agreements (SLAs)
  • Manage remote works from start to end, including work order/purchase order raising and receipting
  • Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc)
  • Provide updates on vendor status, take the lead on coordinating works during an escalation
  • Escalates issues appropriately to ensure the integrity of Amazon equipment reliability
  • Monitor and manage refrigeration alarms systems
  • Monitor and manage Building Management System alarms
  • Be able to understand and troubleshoot technical systems by reviewing data and trends concluding an action
  • Managing and supervising a team and work queues
  • Schedule and lead team meetings, communicating clearly, presenting data, training, coaching and mentoring a team
  • Manage the maintenance processes of a building portfolio that expands across the world
  • Leading and participating in stakeholder/customer meetings, providing support and innovative solutions to continuously improve the department and customer experience
Requirements
  • Experience of maintenance systems
  • Ability to work shifts in a 24/7 environment
  • Experience in Root Cause Analysis and technical troubleshooting
  • Technical Degree (BEng or BSc)
  • Experience in managing maintenance of a building equipment or manufacturing facilities
Preferred Qualifications
  • Maintenance Technician and Supervisor with office experience
  • Proficient in CMMS systems (Infor EAM, Maximo, etc...)
  • Experience of contractor management
  • Experience of Hard and Soft Service Maintenance systems
", "lang_code": "en-US"}