Senior Maintenance Operations Specialist
hace 2 días
Job Summary
We are seeking a detail-oriented individual to provide alarm monitoring and incident management at our Maintenance Operations Center (MOC) in Barcelona, ES. The successful candidate will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.
Key Responsibilities
- Respond to and triage incoming work requests within standard service level agreements (SLAs).
- Manage remote works from start to end, including work order/purchase order raising and receipting.
- Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
- Provide updates on vendor status, take the lead on coordinating works during an escalation.
- Escalate issues appropriately to ensure the integrity of Amazon equipment reliability.
- Monitor and manage refrigeration alarm systems.
- Monitor and manage Building Management System alarms.
- Understand and troubleshoot technical systems by reviewing data and trends concluding an action.
- Manage and supervise a team and work queues.
- Schedule and lead team meetings, communicating clearly, presenting data, training, coaching, and mentoring a team.
- Manage the maintenance processes of a building portfolio that expands across the world.
- Lead and participate in stakeholder/customer meetings, providing support and innovative solutions to continuously improve the department and customer experience.
BASIC QUALIFICATIONS
- Experience of maintenance systems.
- Ability to work shifts in a 24/7 environment.
- Experience in Root Cause Analysis and technical troubleshooting.
- Technical Degree (BEng or BSc).
- Experience in managing maintenance of building equipment or manufacturing facilities.
PREFERRED QUALIFICATIONS
- Maintenance Technician and Supervisor with office experience.
- Proficient in CMMS systems (Infor EAM, Maximo, etc.).
- Experience of contractor management.
- Experience of Hard and Soft Service Maintenance systems.
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