Senior Maintenance Operations Specialist

hace 2 días


Barcelona, Barcelona, España Engineeringuk A tiempo completo

Job Summary

We are seeking a detail-oriented individual to provide alarm monitoring and incident management at our Maintenance Operations Center (MOC) in Barcelona, ES. The successful candidate will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.

Key Responsibilities

  • Respond to and triage incoming work requests within standard service level agreements (SLAs).
  • Manage remote works from start to end, including work order/purchase order raising and receipting.
  • Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
  • Provide updates on vendor status, take the lead on coordinating works during an escalation.
  • Escalate issues appropriately to ensure the integrity of Amazon equipment reliability.
  • Monitor and manage refrigeration alarm systems.
  • Monitor and manage Building Management System alarms.
  • Understand and troubleshoot technical systems by reviewing data and trends concluding an action.
  • Manage and supervise a team and work queues.
  • Schedule and lead team meetings, communicating clearly, presenting data, training, coaching, and mentoring a team.
  • Manage the maintenance processes of a building portfolio that expands across the world.
  • Lead and participate in stakeholder/customer meetings, providing support and innovative solutions to continuously improve the department and customer experience.

BASIC QUALIFICATIONS

  • Experience of maintenance systems.
  • Ability to work shifts in a 24/7 environment.
  • Experience in Root Cause Analysis and technical troubleshooting.
  • Technical Degree (BEng or BSc).
  • Experience in managing maintenance of building equipment or manufacturing facilities.

PREFERRED QUALIFICATIONS

  • Maintenance Technician and Supervisor with office experience.
  • Proficient in CMMS systems (Infor EAM, Maximo, etc.).
  • Experience of contractor management.
  • Experience of Hard and Soft Service Maintenance systems.


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