Senior Maintenance Operations Specialist
hace 2 días
Job Summary
We are seeking a detail-oriented Senior Maintenance Operations Specialist to provide alarm monitoring and incident management at our Maintenance Operations Center (MOC) in Barcelona, ES. The successful candidate will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.
Key Responsibilities
• Respond to and triage incoming work requests within standard service level agreements (SLAs).
• Manage remote works from start to end, including work order/purchase order raising and receipting.
• Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
• Provide updates on vendor status, take the lead on coordinating works during an escalation.
• Escalate issues appropriately to ensure the integrity of Amazon equipment reliability.
• Monitor and manage refrigeration alarm systems.
• Monitor and manage Building Management System alarms.
• Understand and troubleshoot technical systems by reviewing data and trends concluding an action.
Requirements
• Experience of maintenance systems.
• Ability to work shifts in a 24/7 environment.
• Experience in Root Cause Analysis and technical troubleshooting.
• Technical Degree (BEng or BSc).
• Experience in managing maintenance of building equipment or manufacturing facilities.
Preferred Qualifications
• Maintenance Technician and Supervisor with office experience.
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