Logistics Operations Coordinator
hace 2 semanas
About the Role:
We are seeking a highly skilled and detail-oriented individual to join our Amazon Reliability Maintenance Engineering team as an Escalation Specialist.
This is a unique opportunity to work in a dynamic environment where talent and potential have more value than paper-based qualifications. As an Escalation Specialist, you will be responsible for directly monitoring alarm systems, dispatching local vendors, assisting site maintenance and operations personnel with troubleshooting efforts, and administering requisite systems for data accuracy and communications.
The successful candidate will be an action-oriented, flexible problem-solver with excellent research and analytical skills. They will demonstrate Customer Obsession and Ownership on every contact.
Key Responsibilities:
- Respond to and triage incoming work requests within standard service level agreements (SLAs).
- Manage remote works from start to end, including work order/purchase order raising and receipting.
- Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
- Provide updates on vendor status, take the lead on coordinating works during an escalation.
- Escalate issues appropriately to ensure the integrity of Amazon equipment reliability.
- Monitor and manage refrigeration alarms systems.
- Monitor and manage Building Management System alarms.
- Be able to understand and troubleshoot technical systems by reviewing data and trends concluding an action.
Requirements:
- Fully proficient in English and Portuguese (B2 minimum).
- Experience of maintenance systems.
- Ability to work shifts in a 24/7 environment.
- Experience in Root Cause Analysis and technical troubleshooting.
- Technical Degree (BEng or BSc).
- Experience in an IT/Operations/Call/Command Center work environment.
- Proficient in CMMS systems (Infor EAM, Maximo, etc.).
About Amazon:
Amazon is seeking a detail-oriented person to provide alarm monitoring and incident management at Amazon's Maintenance Operations Center (AMOC) in Barcelona, ES.
AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.
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