Reliability Maintenance Engineer

hace 6 días

Barcelona, Barcelona, España Mygwork A tiempo completo

We are seeking a detail-oriented and customer-obsessed individual to join our Amazon Reliability Maintenance Engineering team as an Escalation Specialist in the Maintenance Operations Centre (AMOC) in Barcelona, ES.

The successful candidate will have a proven track record of exemplary customer service, good judgement, and the ability to learn and master new technology.

As an Escalation Specialist, you will be responsible for monitoring alarm systems, dispatching local vendors, assisting site maintenance and operations personnel with troubleshooting efforts, and administering requisite systems for data accuracy and communications.

You will work closely with our team to provide 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.

The ideal candidate will be an action-orientated, flexible problem-solver with excellent research skills, customer obsession, and ownership on every contact.

We are an equal opportunities employer and believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills, and value your passion to discover, invent, simplify and build.

Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Responsibilities:

  • Respond to and triage incoming work requests within standard service level agreements (SLAs).
  • Manage remote works from start to end, including work order/purchase order raising and receipting.
  • Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
  • Provide updates on vendor status, take the lead on coordinating works during an escalation.
  • Escalates issues appropriately to ensure the integrity of Amazon equipment reliability.
  • Monitor the work queue to prioritize appropriately.

Basic Qualifications:

  • Compose grammatically correct, concise and accurate written communication.
  • Experience in an IT/Operations/Call/Command Center work environment.
  • Maintain an indepth knowledge of emergency, dispatching and executive reply procedures along with highlevel customer service skills as demonstrated by way of previous work history.
  • Experience of planned preventative maintenance systems.
  • Ability to work shifts in a 24/7 environment.

Preferred Qualifications:

  • Proficiency in multiple languages is an advantage
  • Excellent grasp of MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
  • Proficient in CMMS systems (Infor EAM, Maximo, etc...)
  • Experience of contractor management.
  • Experience of Hard and Soft Service Maintenance systems.

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