Reliability Maintenance Engineer

hace 6 días


Barcelona, Barcelona, España Mygwork A tiempo completo
Job Summary:

We are seeking a detail-oriented individual to provide alarm monitoring and incident management at Amazon's Maintenance Operations Centre (AMOC) in Barcelona, ES. The successful candidate will have a proven track record of exemplary customer service, good judgement, and demonstrate the ability to learn and master new technology.

Key Responsibilities:

  • Respond to and triage incoming work requests within standard service level agreements (SLAs).
  • Manage remote works from start to end, including work order/purchase order raising and receipting.
  • Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
  • Provide updates on vendor status, take the lead on coordinating works during an escalation.
  • Escalates issues appropriately to ensure the integrity of Amazon equipment reliability.
  • Monitor the work queue to prioritize appropriately.

Requirements:

  • Compose grammatically correct, concise and accurate written communication.
  • Experience in an IT/Operations/Call/Command Center work environment.
  • Maintain an indepth knowledge of emergency, dispatching and executive reply procedures along with highlevel customer service skills as demonstrated by way of previous work history


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