Global Sales Representative
hace 3 semanas
Company Overview
Emirates is a world-leading airline with a reputation for excellence in customer service.
Salary
We offer a competitive remuneration package, including a salary of €45,000 - €60,000 per year, depending on experience.
Job Description
- Provide exceptional customer service to Emirates customers, ensuring their needs are met and exceeded.
- Sell Emirates fares and related products, identifying opportunities to enhance revenue earnings.
- Actively participate in suggesting new ideas to improve the service provided, increasing revenue and ensuring Emirates' success as a market-leading airline.
- Support Travel Agents with general enquiries and manage back-office duties.
- Assist with refund queries, queue handling, medical cases, UMNR, and Young Passenger Handling, as well as other administration duties.
- Close end-of-day sales and banking monies received in support of the Customer Sales & Service Team Leader.
Required Skills and Qualifications
- Minimum of two years' experience in the airline/trade industry preferred.
- Ability to learn and understand Reservations and Ticketing activities, Fare construction and ticketing logic, and Loyalty Programmes.
- Proven ability to work in a busy sales team environment.
- Excellent customer service, telephone, and interpersonal skills, along with a pleasant and friendly personality.
- PC-based skills to operate Windows packages, including Microsoft Word, Excel, and E-mail.
- Knowledge of Contact Center and Airline industry procedures and methodology preferred.
- Fluent in spoken and written English and Spanish.
Benefits
- Join our growing team and enjoy a comprehensive benefits package.
- Discounts on flights and hotel stays.
Others
Must have the legal right to live and work in Spain.
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