Customer Service Engineer

hace 6 días


San Fernando de Henares, Madrid, España Siemens Gamesa A tiempo completo
About Siemens Gamesa

We are a leading technology company in the renewable energy sector, dedicated to making a positive impact on the environment. Our mission is to create a sustainable future for generations to come.

Job Summary

We are seeking a highly skilled Customer Service Engineer to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients, contractors, and technicians to resolve equipment incidents.

Key Responsibilities
  • Provide technical support to clients, contractors, and technicians to resolve equipment incidents
  • Coordinate with contractors and technicians to resolve issues
  • Perform RCA analysis of repetitive incidents
  • Provide technical assistance to field teams for level 3 or high-importance incidents
  • Remote follow-up of general operation of teams to prevent future errors
  • Train teams on solutions provided by GaE
  • Coordinate with Engineering department for improvements requests and retrofits
Requirements
  • 3 years of experience in a similar role
  • Bachelor's degree in Electronics or Electrical Engineering
  • Office Package, Jira, VPNs
  • English level B2 or Higher
  • Adaptability, proactive, time management, and prioritization
What We Offer

We offer a competitive remuneration package, flexible working hours, home-office options, and a range of local benefits. We are committed to empowering our people and providing opportunities for personal and professional growth.

Equal Opportunities Employer

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and respected.



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