Customer Service Representative
hace 4 semanas
As a German Customer Service Representative at Cross Border Talents, you will be responsible for delivering exceptional customer support to our clients in both German and English. Your primary goal will be to resolve customer issues related to account management, product inquiries, and troubleshooting, while also providing insights and feedback to enhance service quality.
Key Responsibilities:
• Provide timely and professional responses to customer inquiries via phone, email, and chat.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Assist customers with navigating products and services, including handling order changes, cancellations, and refunds.
Requirements:
• Native German speaker with B2/C1 English proficiency.
• Must reside in Madrid and be able to work on-site during the first 6 weeks.
• Previous experience in customer service is an advantage.
• Strong communication and problem-solving abilities.
• Ability to work autonomously after the training period and provide remote support.
• Excellent organizational skills and attention to detail.
• Comfortable using technology and learning new systems quickly.
Benefits:
• Hybrid work model: on-site for the first 6 weeks, followed by remote work.
• Competitive salary with opportunities for advancement.
• Comprehensive training to ensure your success.
• Work in a diverse and international environment.
• Collaborative and supportive team culture.
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