Technical Solutions Specialist
hace 1 día
About the Role
\As a Technical Solutions Specialist, you will play a key role in implementing technical solutions and providing high-quality support for computer hardware, operating systems, or enterprise application software. You will work closely with management and staff to analyze and troubleshoot issues, and provide innovative solutions to improve IT operations.
\A Day in the Life
\Your responsibilities will include:
\- Providing analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintaining or creating policies, procedures, and processes
- Identifying root-causes of operational issues and process inefficiencies
About the Team
\You will be part of a team of multilingual IT Support engineers who aim to solve customers' IT issues quickly, allowing them to focus on delivering exceptional service to our customers.
\Requirements
\To succeed in this role, you will need:
\- A good level of English and German language skills
- A High School diploma or GED equivalent
- Experience in one or more of the following areas: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- Experience troubleshooting in a multi-user high-availability environment
- IT experience with client, server, and network service delivery
- The ability to explain complex IT concepts simply
- Excellent written and verbal communication skills
- Proven ability to work successfully with limited supervision
Salary Range
\We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for professional growth.
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