Customer Operations Specialist

hace 4 días


Madrid, Madrid, España Samaipata A tiempo completo
About Embat

We are a financial management platform designed to help medium and large-sized enterprises plan their finances and monitor their cash flow in real-time.

Our mission is to empower our clients to make informed business decisions by providing them with the best financial information, 100x more efficiently than using Excel files.

We are backed by top-tier international investors and have a team of over 80 members with diverse backgrounds and nationalities.

Job Description

As a Customer Operations Associate, you will work closely with the Customer Success team to provide exceptional support to our clients.

Key Responsibilities:

  • Lead and follow-up on customer inquiries and issues.
  • Understand customer needs to improve the platform.
  • Develop a knowledge base for customers.
  • Proactively resolve issues and build strong relationships with customers and internal stakeholders.

You will work closely with the product, marketing, sales, and implementation teams to optimize and improve processes.

Requirements:

  • Experience in ticketing management and customer service.
  • Hybrid profile with a global impact.
  • Knowledge of CRM software (Zendesk).
  • Strong organization skills and ability to manage multiple projects.
  • Team-player with a 'we' mindset.

Preferred qualifications include passion for fintech and hands-on attitude.

We are looking for a candidate who can understand the big picture and is willing to work with different teams.



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