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Job Summary
We're seeking a highly skilled and customer-focused German Speaking Advisor to join our team at Jl Talent Partners. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via various communication channels.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries, ensuring a high level of satisfaction and loyalty.
- Utilize your technical expertise to troubleshoot and resolve complex issues related to connectivity, systems, and devices.
- Collaborate with internal stakeholders to ensure seamless communication and efficient issue resolution.
- Develop and maintain a deep understanding of our products and services to provide informed and effective support.
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
What We Offer:
- A competitive salary package with performance-based bonuses.
- A comprehensive benefits package, including health coverage and private health care.
- Relocation support for candidates outside of Spain.
- The opportunity to work from home in Spain.
Requirements:
- Native German language proficiency.
- English language proficiency (B2 level).
- Self-sufficiency and confidence in troubleshooting basic technical issues.
- At least 1 year of experience in a customer service environment, preferably in technical support.
- EU Citizenship or Spanish residence card.
