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Customer Service Representative
hace 2 meses
About the Role
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at CPM International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities
- Handle inbound calls from existing and potential customers, assisting with enquiries and resolving issues related to Dyson products.
- Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
- Identify opportunities to cross-sell and up-sell Dyson products to customers.
- Provide excellent customer service, ensuring a high-quality level of consumer satisfaction.
- Work collaboratively with the team to achieve personal and team targets/SLA.
Requirements
- Fluent level of written and spoken Swedish.
- Good level of English to communicate with our international team.
- Eligibility to work in Spain.
- Excellent computer skills and experience with MS Office.
- Solution-oriented approach to provide the correct and best outcome for the customer.
- Well-organized and able to prioritize workload with the ability to work under pressure.
What We Offer
- Temporary contract with a competitive salary.
- Full-time working hours with a rotating schedule.
- Hybrid working model with flexible working arrangements.
- Fully paid training to prepare you for the role.
- 24 days of paid holidays per year.
- Employee Assistance Program and Employee Benefits Club.
- Ongoing training and development opportunities.
