Customer Experience Manager

hace 3 semanas


Madrid, Madrid, España Japan Tobacco International A tiempo completo
Drive CX Excellence at Japan Tobacco International

At JTI, we're committed to creating a world where everyone can enjoy tobacco products responsibly. As a key member of our team, you'll play a vital role in shaping the consumer experience for our RRP brands.

Key Responsibilities:
  • Develop and implement CX strategies that align with brand objectives and consumer needs.
  • Collaborate with cross-functional teams to design and execute consumer activation plans, ensuring seamless execution and optimal resource allocation.
  • Conduct in-depth analyses to uncover insights and inform CX strategies, ensuring alignment with brand plans and market trends.
  • Lead and develop the Activation Team, fostering a collaborative OneTeam mindset and driving excellence in implementation.
Requirements:
  • Bachelor's degree in Marketing, Business Administration, or Economics.
  • +5 years of experience in defining and building brand activation, marketing, or trade marketing in Food, FMCG, Consumer Electronics, or Tobacco (RRP).
  • Experience in consumer activation in horecas, festivals, and partnerships.
  • Fluency in English and Spanish.
  • Excellent working knowledge of MS Office, particularly PowerPoint and Excel.

We're looking for a talented professional who shares our passion for delivering exceptional consumer experiences. If you're a strategic thinker with a passion for marketing and a drive for excellence, we'd love to hear from you.



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