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Rooms Division Training Specialist
hace 2 meses
Job Summary
We are seeking a highly experienced Rooms Division Training Specialist to join our team at SmartRental Group. As a key member of our operations team, you will be responsible for developing and implementing comprehensive training programs for our hotel staff.
Key Responsibilities
- Develop a thorough training plan for the Rooms Division, covering Front Office, Housekeeping, and Guest Services operations.
- Collaborate with senior management to identify training needs and objectives.
- Design and deliver training materials, manuals, and resources tailored to the specific needs of our hotel's Rooms Division.
- Coordinate training schedules, logistics, and resources to ensure a smooth and efficient training process.
- Conduct in-depth training sessions for Front Office, Housekeeping, and Guest Services teams, focusing on operational procedures, service standards, and guest interaction.
- Ensure that all Rooms Division staff are proficient in using property management systems (PMS), housekeeping software, and other relevant tools.
- Facilitate cross-departmental training to promote teamwork and a holistic understanding of hotel operations.
- Lead operational simulations, soft openings, and trial runs to assess staff readiness and identify areas for improvement.
- Assist in establishing and refining standard operating procedures (SOPs) for the Rooms Division.
- Monitor the implementation of brand standards and service protocols, making adjustments as necessary.
- Provide coaching and mentorship to new hires, fostering a culture of excellence and continuous improvement.
- Assess the skills and competencies of Rooms Division staff, providing feedback and additional training as required.
- Identify and nurture high-potential employees for future leadership roles within the Rooms Division.
- Encourage a guest-centric approach in all training activities, emphasizing the importance of personalized service.
- Offer ongoing training and support during the initial weeks of operation, addressing any challenges or issues that arise.
- Collect feedback from staff and guests to evaluate the effectiveness of training programs and make necessary adjustments.
Requirements
- Minimum of 3-5 years of experience in Rooms Division management or a similar role in the hospitality industry.
- Experience with hotel pre-openings is highly desirable.
- Bachelor's degree in Hospitality Management, Training & Development, or a related field preferred.
- Fluent in Spanish & English. Other languages will be valued.
- Availability to travel.
What We Offer
- Competitive salary.
- Possibility of professional development and growth within an expanding company.
- Discounts in our hotels and other benefits.
