Experience Sales Ambassador in Immersive Experiences

hace 1 semana


Barcelona, Barcelona, España Ikono A tiempo completo
About Us

At Ikono, we're revolutionizing the leisure industry with unique, immersive experiences shaped by people across Europe. Our journey combines art, play, and the unexpected, inviting guests to self-discovery and shared experiences.

Sales Opportunity

We're seeking a Junior Inbound Sales Representative based in Madrid, focusing on the German-speaking markets of Berlin and Vienna. As part of our rapidly growing team, you'll be responsible for guiding large groups through their ticketing journey, ensuring an unforgettable experience.

Key Responsibilities
  • Guide Group Ticketing: Assist large groups (15+) with ticket purchases, navigating our booking system and preparing them for an amazing IKONO visit.
  • Provide Expert Support: Answer inquiries and offer knowledgeable guidance, making each group feel confident and excited about their experience.
  • Collaborate with Marketing: Team up with marketing to create engaging materials showcasing IKONO's magic and drawing in more curious visitors.
  • Stay on Top of Trends: Keep up with visitor feedback and competitor offerings to enhance the group booking experience.
  • Share Successes: Report back to senior management with updates on your progress and insights from guest interactions, contributing to our growth and improvement.
Requirements
  • People Skills: Friendly, engaging, and able to make customers feel welcome and at ease.
  • Goal-Oriented: Results-driven, aiming to exceed group booking goals and enhance the guest experience with every interaction.
  • Proactive Approach: Self-starter with a 'can-do' attitude, always ready to tackle new challenges.
  • Organized and Detail-Oriented: Keeping track of every group inquiry and ensuring nothing slips through the cracks.
  • Positive and Resilient: Handling challenges gracefully and maintaining a positive outlook, creating a smooth booking experience for everyone.
  • Data Savvy: Understanding the importance of metrics and insights, using them to enhance the sales process.
What We Offer
  • A competitive salary of €38,000 - €45,000 per annum, based on experience.
  • Development and growth opportunities – we support your ambition and learning journey.
  • A collaborative, international work environment with a dynamic team.
  • A flexible compensation package with perks like transportation, food, and childcare discounts via Cobee.
  • Flexibility to work from home twice a month on Fridays, and remotely for up to three weeks a year.
  • A central Madrid location at C/Alcalá 21, in the vibrant heart of the city.

We are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.



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