Immersive Experience Ambassador Barcelona
hace 4 días
**About IKONO**
IKONO is a unique journey that brings together art, play, and the unexpected, inviting individuals to explore eclectic worlds that foster self-discovery and shared experiences. With locations in Madrid, Rome, Barcelona, Budapest, and Vienna, we are rapidly expanding, offering an immersive experience in the heart of major cities across Europe.
**Your Mission as Ikonic Staff**
As an Ikonic Staff member, you play a vital role in ensuring our customers' satisfaction by anticipating their needs and providing exceptional support. You will work closely with your Store Manager to deliver top-notch service, matching customer requirements with the right products and services.
**Key Responsibilities**
- Welcome customers with a warm smile and provide assistance throughout their visit.
- Help guests with ticket purchases, handling reservations on our website and through ticket partners.
- Take care of the cash register and maintain a well-stocked museum store stand.
- Guide visitors through the route, sharing details of the experience and enhancing the overall atmosphere.
- Support the team in delivering an exceptional customer experience.
- Respond to customer inquiries and concerns via email or phone calls.
- Maintain the exhibition area, ensuring it remains in perfect condition for our visitors.
**Requirements**
- Strong verbal and written communication skills.
- Resilience in handling daily challenges.
- Collaborative team player with the ability to adapt to flexible schedules.
- Able to perform actions such as bending over or lifting things.
- Responsibility, friendliness, and politeness.
- Passion and energy for your work.
**Nice to Have**
- Prior experience and knowledge in customer service.
- Proficient in cash handling.
- Fluency in English and Spanish (minimum level fluent-upper B2).
- Fluency in Catalan would be an advantage.
**What We Offer**
- A part-time position in a dynamic and international team.
- Pleasant and inclusive work environment.
- Plenty of opportunities for development and personal growth.
- Excellent work location at Arenas Shopping Centre, in the heart of Barcelona.
**Salary:** €25,000 - €30,000 per year (depending on experience)
**Our Purpose**
We aim to unlock people's artistic and playful side, empowering them to tap into their limitless creativity.
**Our Values**
- Ci penso io (I'll handle it): A culture of initiative and empowerment.
- There's always a way: Resilience and adaptability.
- Create with kindness: A focus on empathy and collaboration.
- Live your legend: Fulfilling your potential.
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