Immersive Experience Ambassador Barcelona

hace 4 días


Barcelona, Barcelona, España Ikono A tiempo completo

**About IKONO**

IKONO is a unique journey that brings together art, play, and the unexpected, inviting individuals to explore eclectic worlds that foster self-discovery and shared experiences. With locations in Madrid, Rome, Barcelona, Budapest, and Vienna, we are rapidly expanding, offering an immersive experience in the heart of major cities across Europe.

**Your Mission as Ikonic Staff**

As an Ikonic Staff member, you play a vital role in ensuring our customers' satisfaction by anticipating their needs and providing exceptional support. You will work closely with your Store Manager to deliver top-notch service, matching customer requirements with the right products and services.

**Key Responsibilities**

  • Welcome customers with a warm smile and provide assistance throughout their visit.
  • Help guests with ticket purchases, handling reservations on our website and through ticket partners.
  • Take care of the cash register and maintain a well-stocked museum store stand.
  • Guide visitors through the route, sharing details of the experience and enhancing the overall atmosphere.
  • Support the team in delivering an exceptional customer experience.
  • Respond to customer inquiries and concerns via email or phone calls.
  • Maintain the exhibition area, ensuring it remains in perfect condition for our visitors.

**Requirements**

  • Strong verbal and written communication skills.
  • Resilience in handling daily challenges.
  • Collaborative team player with the ability to adapt to flexible schedules.
  • Able to perform actions such as bending over or lifting things.
  • Responsibility, friendliness, and politeness.
  • Passion and energy for your work.

**Nice to Have**

  • Prior experience and knowledge in customer service.
  • Proficient in cash handling.
  • Fluency in English and Spanish (minimum level fluent-upper B2).
  • Fluency in Catalan would be an advantage.

**What We Offer**

  • A part-time position in a dynamic and international team.
  • Pleasant and inclusive work environment.
  • Plenty of opportunities for development and personal growth.
  • Excellent work location at Arenas Shopping Centre, in the heart of Barcelona.

**Salary:** €25,000 - €30,000 per year (depending on experience)

**Our Purpose**

We aim to unlock people's artistic and playful side, empowering them to tap into their limitless creativity.

**Our Values**

  • Ci penso io (I'll handle it): A culture of initiative and empowerment.
  • There's always a way: Resilience and adaptability.
  • Create with kindness: A focus on empathy and collaboration.
  • Live your legend: Fulfilling your potential.


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