Virtual Reality Technical Support Specialist

hace 4 días


Barcelona, Barcelona, España Univrse A tiempo completo

Univrse, a pioneering VR studio based in Barcelona, is revolutionizing location-based experiences with Xroam. Our multidisciplinary team combines physical, digital, and virtual worlds to create immersive experiences. We are looking for a skilled Virtual Reality Technical Support Specialist to join our international team.

Role Overview

This role will serve as the primary point of contact for customers, ensuring their success and satisfaction with our bespoke product. As a Technical Support Manager, you will provide technical guidance and support to customers, helping them troubleshoot issues and optimize their use of Univrse's products.

Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their needs and objectives to ensure successful product adoption.
  • Collaborate with cross-functional teams, including Product, Engineering, and Sales, to address customer feedback and improve product features.
  • Conduct onboarding and training sessions for new customers to facilitate a seamless integration of our product.
  • Monitor customer usage and engagement metrics, proactively identifying opportunities for improvement and driving customer success initiatives.
Requirements

To be successful in this role, you should have:

  • A strong technical background, with proficiency in Unity Engine and VR/XR technologies.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
Benefits

We offer a competitive salary, $55,000 per year, based on knowledge and experience, along with:

  • A young, international, and dynamic work environment that is constantly growing.
  • The chance to work on cutting-edge experiences.
  • Work with talented people who are industry pioneers.
  • Opportunities to experiment with innovative technologies.


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