Advanced Technical Solutions Specialist

hace 3 semanas


Barcelona, Barcelona, España Outbound People A tiempo completo

We are looking for a highly motivated and experienced Technical Engineer Pre Sales to join our team at Outbound People.

About the Role:

The successful candidate will have excellent technical skills, with experience in providing high-quality IT support to internal stakeholders and external clients. As a Technical Engineer Pre Sales, you will be responsible for delivering exceptional customer experiences, resolving complex technical issues, and collaborating with cross-functional teams to drive business success.

Key Responsibilities:

  • Provide timely and accurate technical responses to customers via phone, email, or chat platforms.
  • Maintain a customer-centric approach, prioritizing their needs and expectations.
  • Work closely with product engineers and Technical Solutions Engineers to test products, identify areas for improvement, and develop effective documentation.
  • Collaborate with internal stakeholders to ensure seamless communication and resolve any technical issues that may arise.

Requirements:

  • Excellent English communication skills and strong interpersonal skills.
  • Prior experience in Customer Support Service or a similar role, with a proven track record of delivering exceptional customer experiences.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
  • Familiarity with Amazon SQS and other related technologies is highly desirable.

Desirable Skills:

  • Experience working with support tools like Zendesk or Jira.
  • Basic programming concepts in JavaScript.
  • A good understanding of software testing processes and techniques.

What We Offer:

  • A competitive salary of $90,000 - $120,000 per annum, depending on experience.
  • A dynamic and collaborative work environment with opportunities for growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

About Us:

Outbound People is a leading provider of innovative solutions, dedicated to empowering businesses to achieve their goals through exceptional customer experiences. Our mission is to deliver outstanding results, driving business growth and customer satisfaction.



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