Advanced Technical Solutions Specialist
hace 3 semanas
We are looking for a highly motivated and experienced Technical Engineer Pre Sales to join our team at Outbound People.
About the Role:
The successful candidate will have excellent technical skills, with experience in providing high-quality IT support to internal stakeholders and external clients. As a Technical Engineer Pre Sales, you will be responsible for delivering exceptional customer experiences, resolving complex technical issues, and collaborating with cross-functional teams to drive business success.
Key Responsibilities:
- Provide timely and accurate technical responses to customers via phone, email, or chat platforms.
- Maintain a customer-centric approach, prioritizing their needs and expectations.
- Work closely with product engineers and Technical Solutions Engineers to test products, identify areas for improvement, and develop effective documentation.
- Collaborate with internal stakeholders to ensure seamless communication and resolve any technical issues that may arise.
Requirements:
- Excellent English communication skills and strong interpersonal skills.
- Prior experience in Customer Support Service or a similar role, with a proven track record of delivering exceptional customer experiences.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
- Familiarity with Amazon SQS and other related technologies is highly desirable.
Desirable Skills:
- Experience working with support tools like Zendesk or Jira.
- Basic programming concepts in JavaScript.
- A good understanding of software testing processes and techniques.
What We Offer:
- A competitive salary of $90,000 - $120,000 per annum, depending on experience.
- A dynamic and collaborative work environment with opportunities for growth and professional development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
About Us:
Outbound People is a leading provider of innovative solutions, dedicated to empowering businesses to achieve their goals through exceptional customer experiences. Our mission is to deliver outstanding results, driving business growth and customer satisfaction.
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