Customer Service Representative

hace 3 días

Barcelona, Barcelona, España Newco Communications A tiempo completo
Customer Service Representative

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Newco Communications. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, handling inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities:
  • Handle client inquiries and basic technical complaints via phone and email
  • Provide accurate and timely information to customers regarding our products and services
  • Assist customers with inquiries, complaints, and problem resolutions
  • Document all customer interactions meticulously
  • Collaborate with team members and cross-functional departments to deliver seamless customer service
Requirements:
  • Native-level proficiency in Dutch or Flemish (spoken and written)
  • Good knowledge of English to communicate with colleagues and customers
  • Ability to maintain security procedures around sensitive data
  • High school diploma or equivalent qualification
  • Previous experience in customer service or a related field (a plus)
What We Offer:
  • Multicultural and friendly work environment
  • Hybrid working model
  • Internal growth opportunities
  • Staff incentives and reward schemes
  • Competitive salary and benefits

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