Senior Clienteling Manager

hace 3 semanas


Barcelona, Barcelona, España Bicester Village A tiempo completo
Senior Clienteling Manager

At The Bicester Collection, we are seeking a highly skilled Senior Clienteling Manager to join our team. As a key member of our Private Client Services team, you will be responsible for driving sales growth and delivering exceptional client experiences.

Key Responsibilities:
  • Develop and execute a comprehensive clienteling strategy to drive sales growth and increase client engagement.
  • Build and maintain strong relationships with high-net-worth clients, identifying their needs and preferences to deliver personalized experiences.
  • Collaborate with cross-functional teams, including Retail, Marketing, and Hospitality, to ensure seamless client experiences.
  • Stay up-to-date with market trends and competitor activity to inform clienteling strategies and recommendations.
  • Develop and maintain a deep understanding of our luxury brands and products to provide expert advice and guidance to clients.
Requirements:
  • Proven experience in clienteling, sales, or a related field, with a strong track record of driving sales growth and delivering exceptional client experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong knowledge of luxury retail and the ability to stay up-to-date with market trends and competitor activity.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Fluent in Spanish and English, with the ability to communicate effectively with clients and colleagues.
What We Offer:

We offer a competitive salary and benefits package, including a generous bonus scheme, private medical cover, and access to our Feel Good Programme, which includes lifestyle, physical, and mental health benefits.

At The Bicester Collection, we are committed to creating magical and memorable experiences for our guests. If you are a motivated and results-driven individual with a passion for luxury retail and clienteling, we would love to hear from you.



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