Customer Experience Expert with Dutch Language Skills
hace 4 semanas
We are seeking a highly skilled Customer Experience Specialist to join our team at Wibit Consulting & Services (Wibitcs).
About the Role:
As a Customer Experience Specialist, you will be responsible for communicating with customers through various channels, including phone, email, chat, and social media. You will showcase exceptional communication skills, such as listening, empathy, and personalization, to ensure a positive customer experience.
Key Responsibilities:
- Communicate with customers to resolve their queries and provide solutions.
- Identify and address customer needs to escalate internally and improve processes.
- Maintain customer satisfaction and retention through impactful customer experience.
- Work collaboratively with the team to achieve high performance and exceed customer satisfaction targets.
Requirements:
- Excellent Dutch language skills (C2 level) and C1 English level.
- Smart and enthusiastic problem-solver with a keen eye for customer service.
- Calm and empathetic when dealing with difficult customers.
- Curious and love to investigate and use creative problem-solving skills to ensure customer satisfaction.
- Target-driven and striving to exceed expectations.
What We Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Full-time contract of 39 hours per week.
- Fully on-site work environment with no remote work possibilities.
- Dynamic and international team with 25+ nationalities.
- Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
- High performance culture to kickstart your career and potentially grow within the organization.
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