Customer Service Operations Manager with Strategic Focus
hace 2 semanas
We are looking for an experienced Customer Service Team Leader to oversee the daily operations and performance of our customer service team in Barcelona. As a key member of our international team, you will be responsible for achieving departmental goals by providing coaching, support, and motivation to our customer service agents.
Key Responsibilities:- Monitor team performance and ensure effective daily operations, including optimal service coverage
- Conduct daily team huddles, delegate tasks, and organize the team's workload
- Manage, coach, and motivate team members while ensuring adherence to company policies and procedures
- Plan staffing based on expected workloads, manage schedules, and maintain accurate leave and time registration records
Our ideal candidate has a strong background in customer service management, excellent communication skills, and experience in leading small teams. You will have a proven track record of driving performance and improving customer satisfaction. A bachelor's or master's degree in Business Administration, Customer Service Management, Sales, or a related field is preferred.
What We Offer:- A competitive salary of approximately €55,000 - €65,000 per year, depending on experience
- A hybrid working model with flexibility to work remotely from Europe 1 month per year
- Opportunities for personal and professional growth, unlimited access to our online learning platform, and private medical insurance after 6 months
Babel Profiles S.L is a boutique Recruitment Agency based in the heart of Barcelona, committed to helping amazing brands find the perfect candidates and employees. If you are passionate about delivering top-quality customer service and leading high-performing teams, we encourage you to apply.
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