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hace 1 mes
About Kognia Sports Intelligence: We are a startup revolutionizing football performance analysis through cutting-edge technology and deep insights into the game. Our team is passionate about bringing actionable insights to coaches, players, and sports enthusiasts.
The Opportunity: We are seeking a driven and strategic Head of Delivery Operations to lead the expansion of our operational footprint as we enter new markets, work with new partners, and develop new use cases that require new operational processes. You will work closely with Engineering, Commercial, and other business areas, and spearhead initiatives to optimize our delivery processes for market success.
Key Responsibilities:
- Lead the Delivery Operations department, including annotation teams, quality assurance, and customer success.
- Lead post-sales communication with clients on service implementation, customer success, support, and other mechanisms to ensure retention.
- Coordinate with the Product and Engineering areas to provide input to company roadmaps in order to meet delivery/integration/implementation objectives.
- Manage Delivery Operations department personnel in terms of recruitment, onboarding and offboarding, retention, mentorship and motivation, policies, and individual development.
- Lead requirements gathering, requirements validation, implementation, and delivery of pilot projects.
- Manage relationships and contracts with vendors involved in the delivery value chain, which may include video, data, and other service providers.
- Innovate or find new lines of revenue with these partners, clients, and other relevant stakeholders.
- Participate in business strategy decision-making along with the rest of the management team.
- Create, monitor, report, and optimize KPIs related to delivery, including unit costs, and find strategies to optimize them.
- Implement process, policies, and standards across the Delivery Operations department, and coordinate on cross-departmental policies as relevant, in order to balance quality, speed, and cost, according to company strategies.
- Evaluate risks related to the entire value chain and strategize accordingly.
Requirements: Proven experience in operations management with a specific focus on early-stage products from greenfield to growth stage.
