Cloud Security Renewal Specialist

hace 7 días


Madrid, Madrid, España Hornetsecurity A tiempo completo

Job Summary

You will manage and track customer renewals, work with distributors and partners, and create quotes for renewal services. Your excellent English skills and second language proficiency will be valuable assets in this role. You should have first experience in a similar or customer service role and be comfortable making phone calls. Proficiency in MS Office, especially Excel, is also required. The ability to use a CRM tool is considered an asset. You will be part of a fast-growing international company with a free space for innovation and independent action, unlimited contracts, and a home-office option.


Your Responsibilities

• Manage and track customer renewals to ensure timely renewal of services

• Work with distributors and partners to follow up on pending renewals

• Create and deliver quotes for renewal services

• Contact customers periodically to ensure they are happy with their implementation

• Answer incoming queries from customers and partners

• Achieve renewal targets and report on activity and renewal rates

• Follow up with leads


Your Profile

• Excellent command of written and spoken English

• Fluency in a second foreign language, especially German, is considered an asset

• First experience in a similar or customer service role

• Confident and comfortable making numerous phone calls a day

• Excellent organizational skills

• Flexible regarding working hours as different "shifts" are required depending on the regions

• Proficient in using MS Office, especially Excel

• Experience with a CRM tool is considered an asset


What We Offer

• Free space for innovation and independent action in a fast-growing international company

• Unlimited contracts – we're looking for hornets to grow long-term with us

• Private health insurance and additional sick leave days

• Pension plan and inflation compensation

• Home-office option and flexible working time

• Be-Active-Bonus – we'll keep you healthy with an allowance for your membership in fitness and sports clubs

• Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Berlin, Madrid, Montréal, Washington D.C.)

• Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised


How to Apply

If you are a motivated and organized individual with excellent communication skills, please send your application to our Recruiter, Julia Klein. You can also reach out to her on WhatsApp +49 511 515 464-99.


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