Strategic Workforce Planning Manager

hace 6 horas


Barcelona, Barcelona, España Msx International Inc. A tiempo completo

Company Overview
M Msx International Inc. is a leading provider of workforce management solutions in the automotive industry, seeking an experienced Strategic Workforce Planning Manager to join our team.

Estimated Salary: $70,000 - $100,000 per year

Job Description
The Workforce Planner will be responsible for managing forecasting, capacity planning, scheduling, and real-time monitoring activities to optimize staff performance and operational efficiency. The role involves balancing workload, ensuring adherence to key performance indicators (KPIs), and improving workforce utilization in alignment with project objectives, quality standards, and customer satisfaction goals.

Responsibilities:

  • Forecasting: Analyze historical data to produce accurate forecasts for scheduling and daily operations, identifying patterns and trends in interaction volumes and handling times to anticipate workload fluctuations.
  • Capacity Planning: Develop annual and long-term capacity plans in collaboration with the global operations team, performing short-term capacity planning to adapt to changes or trends in staffing requirements.
  • Staff Optimization: Ensure staff is organized and scheduled effectively to meet workload demands, regularly monitoring and optimizing workforce structures to align with operational needs.
  • Scheduling: Create bi-monthly schedules for 8-9 week periods, ensuring optimal staff utilization, incorporating advisor preferences, contract rules, and absence planning into the scheduling process.
  • Real-Time Monitoring (RTM): Oversee team leader real-time adjustments to balance workloads, minimize waiting times, and ensure service levels (SL) for phone, chat, and emails are met.

About You
We seek an excellent communicator with a problem-solving mindset and exceptional attention to detail. As a Strategic Workforce Planning Manager, you will have strong analytical and problem-solving skills with the ability to interpret complex datasets, expertise in workforce management tools and systems, including forecasting, scheduling, and reporting platforms.

  • Barcelona, Barcelona, España Page Executive A tiempo completo

    **About Page Executive**We are a dynamic organization dedicated to excellence in human resource management. Our team is passionate about fostering a positive work environment that encourages growth, collaboration, and innovation.**Job Title: Strategic Workforce Planner and Director****Salary:** $145,000 - $170,000 per annumThe Strategic Workforce Planner and...


  • Barcelona, Barcelona, España Msx International A tiempo completo

    Job DescriptionThis is a full-time indefinite contract position, working 40 hours a week, Monday – Friday. You will be part of a great team of professionals in an internationally consolidated company.About the RoleThe Workforce Manager will manage forecasting, capacity planning, scheduling, and real-time monitoring activities to optimize staff performance...


  • Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    **About Us**MSX International Inc. is a dynamic and competitive automotive industry player with a strong presence in the workforce planning sector.We are seeking an experienced Workforce Manager to join our team!Job Summary:The successful candidate will be responsible for managing forecasting, capacity planning, scheduling, and real-time monitoring...


  • Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    MSX International Inc. is a leading provider of industry-leading expertise in the automotive sector, with over 5,000 employees across more than 80 countries. We are seeking an experienced Workforce Planning Specialist to join our team.About the RoleThe Workforce Planning Specialist will play a key role in managing our workforce planning processes, ensuring...


  • Barcelona, Barcelona, España Coty A tiempo completo

    **About the Role**We are seeking an experienced Strategic Planning Manager to join our team at Coty. This is a key role that requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities.The successful candidate will be responsible for leading multiple transversal activities across the life cycle...


  • Barcelona, Barcelona, España Page Executive A tiempo completo

    Job Title: Head of Workforce Planning and Talent DevelopmentAbout the Role: As the Head of Workforce Planning and Talent Development at Page Executive, you will be responsible for planning the workforce, anticipating medium- and long-term staffing needs, and implementing the necessary actions and processes to attract, hire, and retain top talent. You will...


  • Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Role OverviewWe are seeking a highly skilled and experienced Strategic Workforce Partner to join our team at Amazon Spain Fulfillment. As a key member of our workforce management team, you will be responsible for partnering with senior stakeholders to deliver scalable and sustainable associate hiring solutions.Key ResponsibilitiesPartner with stakeholders to...


  • Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job OverviewIn Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona. If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic,...

  • Program Manager

    hace 1 mes


    Barcelona, Barcelona, España Ecovadis Germany Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Program Manager to join our team at Ecovadis Germany GmbH. The successful candidate will play a key role in enabling the Solutions team by driving programs around strategic planning, roadmap delivery, cross-org alignment, internal productivity, and team development.Key ResponsibilitiesStrategic Planning: Orchestrate...


  • Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title">Wfm Business Partner With Spanish And EnglishAbout the RoleWe are seeking a skilled Workforce Management Business Partner to join our vibrant team in Barcelona. If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic,...


  • Barcelona, Barcelona, España Sd Worx A tiempo completo

    OverviewSd Worx Spain is a leading provider of workforce management solutions, with a strong focus on building capability and flexibility to meet the growth of the business while increasing profitability. We support various business areas, including HR, Finance, Marketing, Software Development, Testing, Implementation, and Service Delivery.Job Title:...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    About Gartner: We guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.">Job Title: Business Operations Manager, Strategic Planning Analyst">About this role: As a key member of our...


  • Barcelona, Barcelona, España Transperfect A tiempo completo

    Job Title: Strategic Resource Optimization ManagerAbout the Role:We are seeking a highly skilled Capacity Manager to oversee team utilization and office capacity, collaborating with multiple departments to align headcount with project needs and ensure resource efficiency. The ideal candidate will have expertise in capacity planning and resource management,...


  • Barcelona, Barcelona, España Flight Centre Travel Group A tiempo completo

    Job Summary:The Strategic Financial Manager is responsible for overseeing and managing all financial activities for our subsidiary in Spain. This role will be a key member of the team, ensuring the financial stability of the Spanish entity through sound financial planning, reporting, budget management, tax compliance, and internal control procedures.About...


  • Barcelona, Barcelona, España Volotea A tiempo completo

    ["Job Title: Corporate Strategy DirectorWe are seeking a highly skilled Corporate Strategy Director to join our team at Volotea, the airline of small and mid-sized cities in Europe. The successful candidate will have a strong background in strategic planning, business development, and aviation industry expertise.Key Responsibilities:Design and execute...


  • Barcelona, Barcelona, España Baxter Planning Systems, Inc. A tiempo completo

    Job OverviewBaxter Planning Systems, Inc., a leading provider of SaaS solutions in the service supply chain planning space, is seeking a highly skilled Product Owner to join its dynamic and rapidly growing team. Located in Austin, Texas, our company combines the agility of a start-up with the stability of an established organization.About the RoleAs a...


  • Barcelona, Barcelona, España Ift A tiempo completo

    Institute of Free Technology (Ift) is a mission-driven tech startup studio. Our approach is centered around providing comprehensive support to our project portfolio, ensuring their success in the digital age.Compensation: The estimated salary for this role is $120,000 - $180,000 per annum.Job DescriptionWe are seeking an experienced Financial Planning &...


  • Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completo

    Role Overview:As a key member of our Dynatrace Software GmbH team, the Strategic Deployment Manager will play a crucial role in ensuring the successful adoption of Dynatrace software by large enterprise clients. This involves accelerating deployments, providing planning, adoption, and operational guidance, and working closely with client stakeholders,...


  • Barcelona, Barcelona, España Back Market A tiempo completo

    Workforce Manager OverviewAt Back Market, we're revolutionizing the way people consume tech sustainably. As a Workforce Manager, you'll play a crucial role in ensuring our operations run smoothly, efficiently, and always one step ahead. Your mission is to monitor email queues, manage backlogs, minimize phone wait times, and ensure timely and efficient...

  • Strategic Product Leader

    hace 3 semanas


    Barcelona, Barcelona, España Baxter Planning Systems, Inc. A tiempo completo

    Company OverviewBaxter Planning Systems, Inc. is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning space. Founded in 1993 and headquartered in Austin, Texas, we leverage 30 years of industry expertise to support our rapidly growing customer base.Job DescriptionWe are seeking a Strategic Product Leader...