Youth Services Training Specialist
hace 4 días
At Teenage Helpline, we are passionate about making a difference in the lives of young people across the UK. Our team of dedicated volunteers and staff contribute significantly to our impact as a charity. We offer a peer-support network to young people nationwide, providing them with access to a peer mentor who is similar in age and someone they feel comfortable speaking with.
This role offers an exciting opportunity for a passionate individual to join our Youth Services Team, reporting directly to the Youth Services Director. As Youth Services Training Development Manager, you will be responsible for developing key training materials that equip our Youth Services team with the skills needed to deliver services at the highest standards. You will also facilitate the delivery of all training programs and lead our Mentor Academy.
This role ensures that our Youth Services team members can deliver their roles confidently and consistently meet our standards. It also contributes to one of our charitable aims: enabling young people working with us to develop and grow professionally and personally through meaningful volunteering opportunities.
Responsibilities:
- Develop new and maintain existing training materials for all Youth Services volunteers and staff within the Charity.
- Evaluate the effectiveness of training material on an ongoing basis and update it as necessary.
- Foster engagement across the broader Youth Services Team and work closely with Youth Services Assistants to ensure consistent delivery of all training programs.
- Ensure no gaps exist in training and qualification levels among team members.
We require a skilled professional with 3+ years of experience in developing or delivering training to operational teams. You should be able to present information clearly and concisely both verbally and in writing, confident in delivering senior-level presentations, and proficient in key IT software packages including Office 365 and Microsoft Teams.
About the role's salary, we offer a competitive annual compensation package ranging from £25,000 to £40,000 depending on experience and qualifications.
The hiring process involves two stages: Video or Written Application (when applicable) followed by an interview with the Volunteering Coordinator. If required, please let us know if you need any accommodations during the interview process.
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