Youth Services Director of Operations

hace 3 semanas


Madrid, Madrid, España Teenage Helpline A tiempo completo

Company Overview

  At Teenage Helpline, we have cultivated a strong community of dedicated individuals who are passionate about making a positive impact on the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the charity's success, regardless of their department or level of commitment.

  Our primary services offer a peer-support network to young people throughout the UK, enabling them to access a peer mentor who is close in age and someone they feel more comfortable speaking with. If successful, you will be joining a dynamic team of diverse, like-minded individuals working together to increase the charity's reach and improve support provisions for young people.

  As remote workers, our volunteers and employees stay connected and maintain a positive company culture despite physical distance.

About the Role

  This is an exciting opportunity for an individual to join the Executive Leadership Team of our charity and contribute to our goal of supporting youth to achieve their full potential.

  The Youth Services Director plays a crucial role in overseeing all operational Youth Services activities of Teenage Helpline, driving service elements to a high standard while holding the team accountable for their actions.

Key Responsibilities

  Develop, maintain, and execute the Youth Services Strategy, considering various needs of those young people reaching out to the charity for support.

  Partner with the Executive Leadership Team to ensure the Youth Services Department receives necessary support to deliver impactful results for the charity's beneficiaries.

  Review existing Youth Services practices, assess their effectiveness, and implement changes to enhance overall success.

  Recruit, design, and lead a team of Youth Services volunteers across various areas, providing coaching and guidance to ensure their success.

  Ensure the structure of the Youth Services team remains suitable as the charity grows.

Required Skills and Qualifications

  5+ years of experience at a leadership or strategic level, preferably with operational leadership experience.

  Exceptional leadership, business, and interpersonal skills.

  Ability to set business targets, timelines, plans, and financial targets.

  Capacity to develop key Youth Services strategies and build a team to ensure delivery against commitments.

  Prior thriving managerial experience.

  Demonstrate clear ability to inspire and motivate others to achieve.

  Excellent computer and technology skills.

Estimated Salary: £60,000 - £80,000 per annum



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