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Director of Operations and Strategy

hace 1 mes

Madrid, Madrid, España Expedia Partner Solutions A tiempo completo

As a key member of the Expedia Partner Solutions team, you will lead a high-performing operations team, driving continuous improvement across the Private Label Solutions business.

Your vision for our global operations strategy will be crucial in setting goals, creating a short- and long-term roadmap, and overseeing projects to ensure they are on track and removing potential roadblocks.

You will own end-to-end workforce management for Operations, including forecasting, capacity planning, and project assignment.

Use data, stakeholder and team feedback alongside business knowledge to identify opportunities for operational improvement.

Set expectations for operational performance and partner experience, defining Key Performance Indicators (KPIs) and Objective and Key Results (OKRs).

Enhance visibility and understanding of operational pipeline.

Act as a key influencer for stakeholder groups to ensure your team is fully supported to achieve their goals.

Lead highly transparent and effective partnerships with colleagues and stakeholders to influence prioritization and champion collaboration.

Assess and manage potential business continuity issues and risks, whilst ensuring the necessary policies and processes are up to date and actionable.

Continually assess new processes, products, services, and systems to ensure the basics work efficiently and enable the business to operate and deliver on their goals.

Lead, coach, and develop the operations team.

An experienced leader with a Bachelor's or Master's degree in a related field; or equivalent related professional experience.

A leader with extensive experience managing global operations teams for a large-scale enterprise business (preferably in the travel and/or technology space).

Results-oriented and comfortable motivating teams to achieve ambitious targets and goals.

Salesforce proficiency is a must.