Customer Support Specialist
hace 4 semanas
We are seeking a highly skilled and multilingual Customer Support Consultant to join our team at Work International. As a Customer Support Consultant, you will be the primary contact for Lufthansa passengers and will be responsible for answering questions regarding flight reservations, cancellations, and online check-in via phone.
The ideal candidate will have excellent communication, multitasking, and problem-solving skills, with a strong proficiency in German and English. Previous experience in customer service is a plus.
Key Responsibilities:
- Provide exceptional customer service to Lufthansa passengers via phone
- Answer questions regarding flight reservations, cancellations, and online check-in
- Work collaboratively with a multicultural team to resolve customer issues
- Develop and maintain a strong understanding of Lufthansa's products and services
What We Offer:
- A remote position based in Serbia
- A professional and multicultural working environment
- Modern induction training and career path
- Gaining experience working in a world-leading flight company
- Opportunity to grow within the organization
- A contract focused on a long-term relationship
- Full-time job, 8h/day, 40h/week
- Relocation package
- Fixed salary bonus
- 21 days of vacation
- Private health insurance
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today.
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