Senior Technical Consultant
hace 6 días
About the Role
We are seeking a highly skilled Senior Technical Consultant to join our team at OpenText. As a Senior Technical Consultant, you will play a crucial role in driving the delivery of advanced IT solutions, making a profound impact on our clients' operational efficiency and service excellence.
Key Responsibilities
- Design and implement ITSM strategies that align with client business objectives, ensuring seamless integration and optimizing IT infrastructure.
- Engage with state-of-the-art technologies and contribute to innovative ITSM solutions.
- Collaborate with cross-functional teams to deliver large-scale ITSM solutions, such as OpenText SMAX, ServiceNow ITSM, Atlassian Jira Service Management, and others.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
- Stay up-to-date with industry trends and best practices, applying knowledge to improve ITSM solutions and services.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
- 3+ years of experience in IT service management or related fields, with expertise in ITIL frameworks and best practices.
- Programming languages: Java, Python, C++.
- Product experience: Minimum 2 years in large-scale implementations of ITSM solutions.
- Certifications (Preferred): ITIL 4, COBIT 5, TOGAF 9, AWS Certified Solutions Architect.
- Soft skills: Excellent analytical and problem-solving skills, strong communication and interpersonal skills, leadership abilities to work independently and collaboratively.
- Language proficiency: Fluent in English (written and spoken); proficiency in German or French is advantageous.
What We Offer
- Cutting-edge technology and innovative solutions.
- Continuous learning and development opportunities.
- A flexible work environment, including remote work options.
- A dynamic, collaborative, and innovative work culture.
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