Technical Support Specialist for Biomedical Equipment
hace 1 semana
At F. Hoffmann-La Roche Gruppe, we foster diversity, equity, and inclusion, reflecting the communities we serve. When addressing global healthcare needs, diversity is essential to our success. We believe that inclusion is key to understanding people's diverse requirements. Together, we celebrate individuality and share a passion for delivering exceptional care.
The RoleWe are seeking a Product Specialist Trainee (Portuguese speaker) to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. As a key member of our team, you will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure timely resolution of any issues or requests raised. This position offers a hybrid work arrangement.
Main Responsibilities:- Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.
- Maintain excellent communication, follow-up, and proactive collaboration with customers.
- Troubleshoot and resolve technical issues in a timely manner.
- Document and escalate complex issues to higher-level support teams when necessary.
- Provide training and guidance to customers on the operation and maintenance of our analyzers.
You will collaborate with cross-functional teams to ensure customer satisfaction and have the opportunity to gain practical experience in areas such as laboratory operations, product training, and customer service skills development.
Required Profile:- Students of Biomedical Engineering and/or Biomedicine.
- Ability to make curricular and/or extracurricular internship agreements.
- Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must.
- Proactive and solution-oriented mindset.
- Strong teamwork and collaboration skills.
- Interest in new technologies.
- Analytical thinking.
- A comprehensive training program that covers the functioning of a microbiology and/or anatomical pathology laboratory, specific product training on Roche's offerings in these areas, and enhancement of your communication, troubleshooting, and customer service skills.
- A chance to develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.
- The opportunity to collaborate with cross-functional teams and global teams when necessary.
- A valuable hands-on experience that will contribute to customer satisfaction.
- A competitive salary of approximately $60,000 per year, depending on location and experience.
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