Technical Support Specialist

hace 4 semanas


Las Palmas de Gran Canaria, Las Palmas, España Grupo Crit A tiempo completo
Job Summary

As a Technical Support Specialist at Grupo Crit, you will be responsible for providing top-notch technical support to our customers via various communication channels. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and then develop effective plans to resolve them. You will work closely with our team to promote and maintain strong customer service values, and participate in departmental training activities to stay up-to-date with new technologies and procedures.

Key Responsibilities

• Interact with customers via telephone, email, and web to provide technical support and problem-solving abilities.
• Identify, evaluate, and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes, and technologies introduced at the helpdesk.
• Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

• Mandatory languages: Hungarian
• Basic PC skills
• Good communication skills
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

Advanced Experience

• Service Orientation
• Insight
• Proactive Cooperation
• Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development

• Results Focused
• Initiative
• Customer-oriented
• Experience: No specific experience is required (initial training)

What We Offer

Initially a fixed-term contract with high possibilities to move to indefinite term. Good working environment with serious possibilities for growth in a dynamic and multicultural environment.

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