Technical Support Specialist
hace 1 mes
We are seeking a skilled Technical Support Specialist to join our team in España. As a key member of our support team, you will provide exceptional customer service and technical expertise to our clients.
This is a full-time position that requires strong communication and problem-solving skills. The ideal candidate will have a passion for delivering excellent customer experiences and a keen eye for detail.
About the Role- Provide technical support to customers via phone, email, and web platforms.
- Identify and prioritize customer issues, providing timely and effective solutions.
- Analyze customer problems and develop plans for resolution.
- Assist in creating knowledge base submissions to improve helpdesk efficiency.
- Evaluate new services and technologies to enhance support processes.
- Bachelor's degree in Computer Science or related field.
- Minimum 1 year of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Basic PC skills and proficiency in Microsoft Office.
- Availability to work in shifts, including weekends and holidays.
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
- Basic understanding of group dynamics and/or team development principles.
- Results-focused and initiative-driven.
The estimated salary for this position is €25,000 - €35,000 per annum, depending on experience. This figure is based on industry standards and takes into account the level of experience required for the role.
Benefits- Opportunity to work with a dynamic and growing company.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
Please note that we do not accept applications from individuals who send their personal information, bank details, or make payments to request a job. We value your safety and security.
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