Customer Solutions Engineer
hace 1 mes
About Us: For over 130 years, Dow Jones has been a global leader in news and information. Our prestigious brands include Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron's, MarketWatch, Financial News, and Factiva Analytics. Our platform enables customers to integrate with our world-class professional information and patented taxonomy, allowing them to build custom solutions. At Dow Jones, we combine advanced data capabilities, award-winning journalism, and innovative technology to deliver news, tools, and financial insight to move markets, inform critical decisions, and power top companies and careers.
Role: Our Customer Solutions Engineers (CSE) are critical technical partners for our customers and sales teams. The CSE will drive the technical integration for Dow Jones' prospects, customers, and partners, who range from cutting-edge startups and incubators to the world's most respected corporations. In addition to working with customers, the CSE team defines best practices and architecture patterns relevant to customers' needs and incorporates trending technologies and techniques into the proposed solutions.
Responsibilities:
- Work with Sales, their prospects, and customers looking to understand and exploit integration possibilities with Dow Jones data and services.
- Design solutions and implementation guidance.
- Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes.
- Demonstrate solutions that meet the customers' business requirements and address any technical and product questions during the sales cycle.
- Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts.
- Share best practices, model designs, etc. with prospects and customers for both technical development and in support of customer's internal approvals processes.
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends.
- Contribute to the team's portfolio of best practices and processes.
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
Skills & Experience Required:
- Professionalism and a customer-first approach.
- More than 5 years' prior work in a customer-facing customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python, and NodeJS languages.
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