Amazon Sustainability Compliance Specialist

hace 4 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

As an Amazon Sustainability Compliance Specialist, you will play a critical role in supporting our Selling Partners in meeting their sustainable compliance needs across Europe. This is an exciting opportunity to join a dynamic team that is passionate about innovation, inclusion, and building others.

Key Responsibilities

  • Demonstrate effective written and oral communication to provide prompt and efficient service to Amazon Selling Partners.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.

A Day in the Life

Your day will be filled with driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction-free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.

About the Team

The team was born in 2018, starting its journey with only 15 individuals which has now grown to 300+ team members in 6 regions. We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard but are also experts in "Having fun"

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