Sustainability Compliance Specialist for Amazon Sellers

hace 3 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

Seller Engagement Associates play a critical part in helping Amazon's selling partners navigate the complexities of European compliance. As a key member of our team, you will work closely with sellers to identify their sustainability needs and ensure they are compliant with all relevant regulations. This is an exciting opportunity to join a dynamic team and make a real impact on our sellers' success.

Key Responsibilities

  • Provide prompt and efficient service to Amazon selling partners, including escalating issues as needed.
  • Maintain high-quality performance metrics, such as first contact resolution and attendance.
  • Actively seek solutions through logical reasoning and data interpretation, identifying trends and suggesting improvements.
  • Liaise with other departments, such as Customer Service and Merchant Investigations, to resolve sellers' issues and questions.

About the Team

Our team is a diverse and multi-cultural group of individuals, representing over 25 nationalities and 51% female talent. We are passionate about innovation, inclusion, and building others. You will join a team that is expert in "Having fun" and is committed to delivering world-class support to our sellers.

Requirements

  • Proficiency in English and German (C1 level).
  • Previous experience in customer service or contact center environments.
  • Strong computers and internet skills, specifically in MS Office Excel.
  • Business acumen in global e-commerce and retail.
  • Good data analysis skills and effective communication.

What We Offer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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